Returns & Warranty

Thank you for choosing EKOeControl. If you’re not completely satisfied with your purchase, we’re here to assist you. You have 30 calendar days from the date of delivery to return your item. To be eligible for a full refund, please include your order number, the original receipt, or your email confirmation. Refunds will be issued to the original payment method used for the purchase.

Refunds (if applicable)

Once we receive and inspect your returned item, we’ll notify you via email that your return has been received and inform you whether your refund has been approved.
If approved, your refund will be processed, and the credit will be applied automatically to your original payment method.

Please note that return shipping costs are your responsibility and are non-refundable.

LIMITED WARRANTY

EKOeControl – Limited Warranty Statement

This Limited Warranty (“Warranty”) is provided by EKOeControl,, an Arizona limited liability company, and applies solely to products purchased and installed within the United States of America.

1. Coverage and Duration
   EKOeControl warrants that its product will be free from defects in materials and workmanship under normal use for the duration specified in the applicable product documentation. If a defect arises and a valid claim is received within the warranty period, EKOeControl, LLC will, at its sole discretion, repair the product, replace the defective component(s), or exchange the product for a new or factory-refurbished equivalent—at no cost for the parts. Labor and transportation charges associated with warranty service are the sole responsibility of the purchaser, unless otherwise required by applicable law.
2. Eligibility
   This Warranty applies only to the original retail purchaser of the product and only if the product remains installed at the original installation site. This Warranty is non-transferable. Any replacement product or component assumes the remainder of the original warranty period.
3. Exclusions
   This Warranty does not cover damages or failures resulting from:
   (a) accident, misuse, abuse, negligence, improper installation, inadequate maintenance, or force majeure events;
   (b) unauthorized repairs, modifications, or use of non-EKOeControl replacement parts;
   (c) operation not in accordance with the manufacturer’s published instructions;
   (d) cosmetic damage, including but not limited to surface scratches, fading, or finish deterioration due to normal wear and tear;
   (e) expendable items such as light bulbs or batteries;
   (f) damages incurred during shipping, initial installation, removal, or reinstallation.
4. Limitations
   This Warranty is valid only within the United States. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply. This Warranty grants you specific legal rights; you may also have other rights which vary by state.
5. Dispute Resolution
   Any dispute or claim arising from or relating to this Warranty shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted exclusively in Maricopa County, Arizona, and the laws of the State of Arizona shall govern.
6. How to Obtain Warranty Service
   To make a warranty claim, you must either:
   (a) contact the original point of sale, or
   (b) submit a warranty claim using the form available at http://www.timonusa.com.

You must provide proof of purchase (receipt), product model number, and serial number as applicable.

7. Warranty Periods
   Warranty duration may vary depending on the product. Please refer to the “Specifications” section on the individual product page for detailed information or call our customer support at 888-555-5555.